Etiquette & Policies

Arrival
We recommend arriving 10 – 15 minutes before your scheduled service start time. Late arrivals will not receive time extensions and will remain responsible for the full fee.

Cancellations
As a courtesy to other members and guests, we require a 12-hour notice of cancellation. Cancellations with less than a 12-hour notice will result in full charges.

Time or Length of Service Changes
Once a reservation is booked, it cannot be changed within the 12-hour cancellation period.

Preparing for Your Massage
We recommend showering prior to your massage and body services, and removing all jewelry for all services.

Choosing the Right Technique & Therapist
Each technician on our staff is exceptionally skilled and will attend to your specific needs. During your treatment, let the technician know if you feel any discomfort. If you find a particular technique or “style” was not right for you, please communicate this to the technician for your next visit. (Please note there is no credit for services already rendered.)

Health Conditions
Please inform us of any health conditions, allergies, or injuries that may impact your service when making your spa reservation. If you are pregnant, please notify the appointment center at the time of booking. Per California State law, we are unable to perform nail services for clients with infectious or parasitic diseases such as nail fungus, athlete’s foot, or other similar infections for the well-being of other clients and service providers.

Waiver Forms
Required of all first-time recipients of spa services.

Age Requirements
A minor waiver form signed by a parent is required for clients under 18 years.

Spa Appointment Protocol

Reservations can be made online here, by e-mail: [email protected] or by calling: 310-656-7488. If prompted to leave a voicemail please include the following: 

• Name 
• Member Number 
• Contact Information: phone and/or email 
• Appointment Request: day, date and time 
• Location: Town Club or Beach Club
• Therapist or Esthetician Name, if there is a preference 

If there is a cancellation within 12 hours of the appointment time there will be a full charge. Advance Reservations requested. Walk-Ins accepted. 
Please note that you must receive a return call or email that confirms your request.